Shipping & Return

Shipping Policy

At The Sugar Brown Line, we are committed to delivering your order with care and in a timely manner. Our shipping process is designed with transparency and sustainability in mind.

Shipping Methods & Costs

Processing & Delivery Time

• Please allow 3-5 business days for order processing and shipping.
• Once your order has been processed, you will receive a confirmation email with tracking information.

Sustainability

• We use eco-friendly packaging to minimize our environmental impact.

Customer Satisfaction

• Your satisfaction is our priority. If you have any questions or concerns about your order, please contact our customer service team for assistance.

Return & Exchange Policy

At The Sugar Brown Line, your satisfaction is our top priority. If you’re not completely satisfied with your purchase, we offer a straightforward return and exchange policy to ensure a positive shopping experience.

Eligibility for Refund or Exchange

• Returns must be postmarked within 30 calendar days from the date you received the product.

• Items must be returned in their original packaging.

• A copy of your receipt from The Sugar Brown Line must be included with the return.

How to Start a Return

• To initiate a return, please email us at info@thesugarbrownline.com with your order number and a brief description of the reason for your return.

We are committed to providing exceptional customer service and ensuring your experience with us is nothing short of excellent. If you have any questions or concerns, please don’t hesitate to reach out.